Refund / Return Fraud Detection

The only true way to prevent return fraud, i.e., the systems that allows your employee to refund merchandise and profit from the return, is by monitoring your checkout and customer service counters with ScanItAll™ Checkout Vision Suite. Retailers offer refunds/returns as

Retailers offer refunds/returns as way to provide good customer service for their customers. However, as every retailer knows, this convenience for customers can likewise be easily taken advantage of by a dishonest cashier.

Dishonest cashiers can easily commit refund fraud by holding on to the receipt of a customer and then later processing a refund for that transaction. The POS will expect less cash in the till, and so there will be no discrepancy when the cashier removes the refunded amount of cash. (Likewise a non-receipted refund can be processed to create store credit which can be used by the cashier or sold online.)As one of the functions of the ScanItAll™ Checkout Vision Suite, StopLift’s video algorithms validate

As one of the functions of the ScanItAll™ Checkout Vision Suite, StopLift’s video algorithms validate authenticity of each and every refund transaction by confirming whether or not a customer is indeed present. If a refund has no customer present, it’s likely fraudulent.