Talk is Cheap – The Cost of Sweethearting Isn’t

What Happened:

In the first clip the cashier is sending text messages. In the second the cashier is talking on the store phone.

Keep it from Happening Again:

Cashiers can lock their personal phones in a locker or even their own drawer. In an emergency they can always be contacted at the store number. Remind cashiers that in-store conversations can be held when there isn’t a customer at the POS, if a price check is necessary stop scanning while on the phone.