Refund/Return Fraud Detection

ScanItAll™ Checkout Vision Suite

Refund/Return Fraud Detection

 

The only true way to prevent return fraud, i.e., the systems that allows your employee to refund merchandise and profit from the return, is by monitoring your checkout and customer service counters with ScanItAll™ Checkout Vision Suite. ScanItAll™ detects whether or not a customer is present during a return and validates the authenticity of the transaction.

 

Refund fraud takes many forms. The most common method is when your employee steals merchandise from the store floor and returns it using fictitious customer information.

 

 

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Other types of refund fraud include:

 

  • Employees keep receipts from a previous sale and use them to process a fake return later when no one appears to be watching.
  • Employees buy merchandise at sale prices and then return the item for a full priced refund at a later date.
  • Employees buy products or merchandise from the business, use the items, and then return them for a refund.
  • Employees steal a product or merchandise from one store and use receipts/shopping bags in order to make the return transaction appear legitimate.